Help Questions & FAQ
How long will it take to get my order?
Most orders are shipped within 3 – 5 days after payment is received unless the item is a pre-order or re-order (See question: What are pre-orders? What are re-orders?). You should receive your USA order within 5 business days from our ship date. International orders can take up to 10 business days.
What forms of payment do you accept?
Currently we only accept PayPal. But PayPal does allow customers to pay with either a PayPal account, Visa, Mastercard, American Express, Discover Card or directly from your bank account.
What are pre-orders? What are re-orders?
Pre-orders are future items. Re-orders are items that are out currently of stock and are being re-ordered. Pre-orders and re-orders are not in our current inventory.
Why are Pre-Orders/Re-orders Discounted?
We discount most Pre-Orders/Re-orders by $2 USD off of the regular price. It’s a way of encouraging customers to pre-order/re-order and rewarding them for doing so.
When Do Pre-Orders/Re-orders Ship?
We cannot guarantee time of delivery on pre-Orders/re-orders. The product manufacturer determines the delivery date of these items. Delivery on pre-Orders/re-orders are subject to change. To better assist you we will also post pre-Order/re-order status on their appropriate pages. The posted shipping date is the earliest date of arrival and subject to change.
I have another question that wasn’t answered here.
If you have any additional questions you can direct them to firstname.lastname@example.org.